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Frequently Asked Questions

WBYS is on my bank statement, who are you?

WBYS are an online footwear retailer and the parent company of Shuperb.co.uk, HouseOfSlippers.co.uk, STB.co.uk, SchoolShoes.co.uk and DesertBoots.com. WBYS will be on your bank statement if you have purchased any products from these websites. However, if you are still unsure, feel free to call us on 0330 120 0016.

I'm trying to book a in delivery but having problems, what can I do?

If you are having issues booking in via our site, you can visit our ‘Contact Us’ page or alternatively call us on 0330 120 0016.

What is your return policy?

We offer 30 day returns for all purchases made on our websites (excluding SchoolShoes.co.uk). The returns period starts from the date that the item is delivered to you. Exchanges do not reset the returns window. We also offer an Easy Returns ™ label from just £1, which can be purchased alongside your order. This allows you to easily return the items in that order if you are not satisfied with them. For further information on our returns policy, you can visit each respective website and take a look at the returns pages there. If your question remains unanswered, you are welcome to give us a call. 

Still have questions? Get in touch and we’ll be happy to help.